Standard orders ship within 3–5 business days across Canada. Custom rings and loose stones may require up to one month of processing — this is noted on the product page. Once your order ships, you'll receive a tracking number by email.

Yes. We offer free standard shipping on Canadian orders over $300, and on international orders over $450. Orders below these amounts are charged a flat calculated rate at checkout.

We ship across Canada and internationally. Duties and taxes on international orders are the responsibility of the recipient and are determined by your local customs office.

Online orders may be returned within 14 days of delivery for a refund, provided the item is unworn, undamaged, and in its original packaging. Return shipping is arranged by the customer. Custom, engraved, and made-to-order pieces are final sale.

Yes. We offer 14-day in-store exchanges at both our Capilano Mall and West Broadway locations. Bring your item, in original condition, along with your receipt or order confirmation.

Custom design pieces, engraved items, altered/resized rings, and loose stones cut to order are final sale and cannot be returned or exchanged, as they are made specifically for you.

The most reliable way is to visit either store and have your finger measured by our team. If you're ordering online, you can measure the inner diameter of a ring that already fits and cross-reference a standard sizing chart, or reach out and we'll walk you through it.

Karat (e.g. 14k, 18k) describes the gold purity, and the gram weight tells you the physical weight of the piece — a key factor in fine jewellery value. Every listing includes the metal colour, karat, design, and weight so you know exactly what you're buying.

Diamond specifications such as total diamond weight (TDW), clarity, and colour grade are listed on the relevant product pages. For certified stones and detailed grading information, please contact us or visit either location.

Yes — custom design is one of our specialties. Bring in your idea, an inspiration piece, or even old jewellery to rework, and our designers will create something unique for you. No appointment needed; just drop by either store.

We do. Our in-house team handles repairs, restoration, resizing, stone setting, and cleaning for most fine jewellery. Stop by either location and we'll assess your piece on the spot.

Yes. We buy and offer consignment on gold and silver — including old or broken pieces — and pay top dollar on the spot, by cash or cheque. Bring your items to either store for a no-obligation evaluation.

Yes, we offer custom engraving on eligible pieces. Note that engraved items are considered final sale, so please confirm your spelling and details before we begin.

Yes. Choose any jewellery you like and ask us about our in-store financing — 12 equal payments with no interest. Our team will walk you through the simple approval process in person.

We accept major credit and debit cards online and in store, along with cash in store. For gold and silver buybacks, we pay by cash or cheque.

We have two Metro Vancouver locations: Capilano Mall (47-935 Marine Dr, North Vancouver) and West Broadway (2936 W Broadway, Kitsilano, Vancouver). Both are open seven days a week — we'd love to see you.

No appointment necessary for browsing, repairs, custom design consultations, or selling gold. Just drop by and our team will take care of whatever you need.