Standard shipping across Canada arrives in 3–8 business days, and express arrives in 1–5 business days. To the US, standard is 4–10 business days and express is 2–6. International standard is 6–14 business days and express is 3–9. Made-to-order engagement rings take approximately 30–40 days and loose diamonds and gemstones approximately 14–20 days before they ship. The exact estimate for your address is always shown at checkout, and you'll receive a tracking number by email once your order ships.

Yes. We offer free standard shipping on Canadian orders over $300, and on US and international orders over $450 CAD. Orders below these amounts are charged a flat calculated rate at checkout. Every order ships fully insured, trackable, with signature on delivery, at no extra cost.

We ship across Canada and internationally. For everyone's protection we only ship to the cardholder's billing address. Duties and taxes on international orders are the responsibility of the recipient and are determined by your local customs office.

Online orders may be returned within 14 days of delivery, provided the item is unworn, undamaged, and in its original packaging with proof of purchase. A 5% restocking fee applies. Made-to-order engagement rings, loose diamonds and gemstones ordered through our online ring builder are also covered by the same 14-day window — see the question below for their conditions. Only in-house custom design pieces, special orders, engraved or personalized items, and resized rings are final sale.

Yes. Purchases made in store can be exchanged for other merchandise or store credit within two weeks of the purchase date at either our Capilano Mall or West Broadway location. Bring your item in original condition along with your receipt. Sized items and special orders are not eligible for exchange.

Only pieces we create or alter specifically for you are final sale: in-house custom design pieces (designed and made by our jewellers, including pieces reworked from your own jewellery), special orders, engraved and personalized items, rings that have been sized or altered, and custom-cut loose stones.

This does not include made-to-order engagement rings, loose diamonds or gemstones ordered through our online ring builder — those keep the full 14-day return window.

Yes. Pieces ordered through our online ring builder are covered by the same 14-day return window, with a few conditions that reflect how they're made:

• Approval Guarantee — before a made-to-order ring ships, we email you unedited photos and video of the finished ring for your approval. Nothing leaves our hands until you're happy with it.
• Loose diamonds and gemstones must come back 100% identical and unaltered. Every stone is documented before it ships, so a stone that has been set, altered, re-cut or damaged can't be refunded.
• Any certificates included with your stone must be returned with it.

The most reliable way is to visit either store and have your finger measured by our team — it's free and takes a minute. If you're ordering online, you can measure the inner diameter of a ring that already fits and cross-reference a standard sizing chart, or reach out and we'll walk you through it. Every purchase also includes one free resize within 60 days.

Karat (e.g. 14k, 18k) describes the gold purity, and the gram weight tells you the physical weight of the piece — a key factor in fine jewellery value. Every listing includes the metal colour, karat, design, and weight so you know exactly what you're buying.

Diamond specifications such as total diamond weight (TDW), clarity, and colour grade are listed on the relevant product pages. Where a stone is certified, the certificate (GIA or equivalent) ships inside the package with your Golden Star receipt. For detailed grading information, please contact us or visit either location.

Yes — custom design is one of our specialties. Bring in your idea, an inspiration piece, or even old jewellery to rework, and our designers will create something unique for you. No appointment needed; just drop by either store. Please note that in-house custom pieces are final sale, since they're made specifically for you.

We do. Our in-house team handles repairs, restoration, resizing, stone setting, prong work, cleaning, and watch batteries for most fine jewellery. Stop by either location and we'll assess your piece on the spot.

Yes. We buy and offer consignment on gold and silver — including old or broken pieces — and pay top dollar on the spot, by cash or cheque. Please bring valid government-issued photo ID along with your items. Evaluation is free and no appointment is needed at either store.

Yes, we offer custom engraving on eligible pieces. Note that engraved items are considered final sale, so please confirm your spelling and details before we begin.

Yes — every Golden Star purchase includes free lifetime Complimentary Care (cleaning, inspection, prong tightening, one resize within 60 days, one first-year re-plate), and you can add optional 2-year Damage Protection covering setting failure, clasp issues, and manufacturing defects, priced by your piece's value. See the full details on our Care & Damage Protection page.

Yes. Choose any jewellery you like and ask us about our in-store financing — 12 equal payments with no interest. It's arranged in person rather than at online checkout, and our team will walk you through the simple approval process.

We accept major credit and debit cards online and in store, along with cash in store. For gold and silver buybacks, we pay by cash or cheque.

We have two Metro Vancouver locations:

• Capilano Mall — 47-935 Marine Dr, North Vancouver · (604) 980-2324 · open Monday to Saturday 10am–6pm and Sunday 11am–6pm.
• West Broadway — 2936 W Broadway, Kitsilano, Vancouver · (604) 244-4740 · open Monday to Saturday 11am–6pm, closed Sunday.

We'd love to see you.

No appointment necessary for browsing, repairs, custom design consultations, or selling gold. Just drop by and our team will take care of whatever you need.